Here are your most frequently asked questions......answered! And if there's anything else we can help with, feel free to call us on 01646 652000.
Do I have to book my visit in advance?
Yes please - Credit Passes, Escape Rooms and Tree Tops Trail all need to be booked online in advance. We are often fully booked on weekends and in school holidays and cannot admit further guests when we are fully booked.
You'll find a Book Online link at the top right of every page on our website - or simply click here!
Do I have to book each individual activity in advance?
No, simply secure your visit day by booking your Credit Passes. You can then choose your credit-based activities on the day and queue for whichever you would like to take part in.
The exceptions are our Tree Tops Trails, Escape Rooms and paintballing - these are separate to our Credit Pass system and do need to be booked in advance.
How much are credit passes and how do they work?
The type of pass and number of credits you'll need depends on your group size and how many activities you'd like to take part in. However, here are some ideas to help you decide...
⭐ A couple looking to enjoy a small selection of sporting activities might look at two individual passes - perhaps 6 or 8 credits to begin with. If go karting is on the wish list (which uses more credits than most activities), they might choose 10 credits each.
⭐ A family of four with two active children and two adults joining in some activities might look at our 30 Credit Family/Group Pass.
⭐ A group of 8 might think about our 60 Credit Family/Group Pass, or even our 100 Credit Pass if they were looking to use the go karts.
And don't worry - if you change your mind you can upgrade to a larger pass on the day, or top up your pass for £2.50 per credit if you run out!
How many credits do I need for each activity?
Here's our full list of activities, including how many credits you need for each activity.
What if we run out of credits on the day?
Don't worry - if you run out of credits on the day, simply top up your pass at reception for £2.50 per credit!
We have credits left on our shared pass - can we come another day?
If you have in-date credits remaining on your shared pass and would love to come another day, please book a 'Return Ticket' via our online booking system for your chosen visit day.
Please ensure you book in advance as we have a limited number of return tickets available each day.
We only want a round of golf or adventure golf - do we need to book?
We don't take bookings to play golf or adventure golf only and in low season it is usually fine to turn up and play.
On weekends and in school holidays we recommend coming either early or late in the day. You may also wish to ring ahead on 01646 652000 to check we have capacity in our visitor numbers.
There is no need to book our Driving Range as it operates on a first come, first served basis.
Can I see a list of all available activities and minimum ages required?
Here's our handy 'quick list' of activities, including and restrictions and how many credits you need for each activity.
What are the park's opening hours?
Click here for all our opening hours information.
Which activities are currently open?
Click here for our full activity list, including any seasonal opening details.
Do any activities close in wet weather?
The good news is most activities stay open in wet weather - the only three normally affected are our Giant Jumping Pillows, Baseball and Inflatable Slide.
If it's very wet we sometimes have to put a temporary weight limit on our Dragon Slide for your safety.
Tree Tops Trail usually continues during wet weather but can be halted by high winds and lightning.
If it's a wet/windy day and you'd like confirmation of what's open, check out our Facebook page for updates or give us a call on 01646 652000.
Is there a dress code, and do any activities require certain clothing?
We recommend wearing comfortable clothing and sensible footwear that is flat and fully enclosed, to enable you to take part in all activities - trainers are ideal.
If you plan on taking part in any of our water activities, you may wish to bring spare clothes!
The following activities have special requirements for your safety:
Dragon Slide - No open-toed or slip-off shoes such as flip flops, any type of sandals, crocs or heels. We recommend long sleeves and trousers.
Tree Tops Trail -You should wear suitable clothing appropriate for the weather conditions that you do not mind getting damaged. Firmly attached and fully enclosed footwear (ideally with some ankle support) must be worn during participation - no open-toed or slip off shoes of any type are permitted, including crocs, heels or any sort of sandal.
Long hair must be tied back and, for comfort, your waist covered (with any piercing removed or taped over). Please also ensure any jewellery is removed.
Junior and Senior Go Karts - No open-toed or slip-off shoes such as flip flops, any type of sandals, crocs or heels.
Yes, your pooches are more than welcome at Heatherton - we are very dog friendly and even have our own Dog Agility Course!
Is Heatherton suitable for wheelchair users?
The majority of the park is easily accessible for wheelchairs and buggies as we have invested heavily in tarmacked paths.
Our indoor facilities are all on ground level with ramps to access any slight changes in level.
What food options are available?
Find out about our coffee shops, restaurant and seasonal Sizzler BBQ right here!
Can I buy gift vouchers for Heatherton?
Yes, we offer a range of gift vouchers for Heatherton, Tenby's Great Escape and Tree Tops Trail - find out more here!
Can I hold a birthday party at Heatherton?
Absolutely - we love a birthday party here at Heatherton! Click here to find out more
Contact Us
Have a question or to book credit passes online before you arrive?