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Here are your most frequently asked questions......answered! And if there's anything else we can help with, feel free to call us on 01646 652000.

Yes please - all Credit Passes need to be booked online in advance for your chosen visit day.

You'll find a Book Online link at the top right of each page on our website - or simply click here!

You don't need to book each credit-based activity before you come - only the Credit Passes themselves so we know how many people are in the park each day.

The exceptions are our Tree Tops TrailEscape Rooms and paintballing which are separate to our Credit Pass system and do need to be booked in advance.

No, simply secure your visit day by booking your Credit Passes. You can then choose your credit-based activities on the day and queue for whichever you would like to take part in.

The exceptions are our Tree Tops TrailsEscape Rooms and paintballing - these are separate to our Credit Pass system and do need to be booked in advance.

There's no need to book if you're visiting to play golf or adventure golf only.

However, we recommend ringing ahead to check we have capacity on 01646 652000 - especially on weekends and in school holidays when our visitor capacity can often be full.

Here's our full list of activities, including how many credits you need for each activity.

If you have in-date credits remaining on your shared pass and would love to come another day, please book a 'Covid Return' ticket via our online booking system for your chosen visit day.

Please ensure you book in advance as we have a limited number of Covid Return tickets available each day.

Don't worry - if you run out of credits on the day, simply top up your pass at reception for £2.50 per credit!

Here's our handy 'quick list' of activities, including and restrictions and how many credits you need for each activity.

Please visit our Playing Safe Guide for full details of our Covid 19 Strategy.

Click here for all our opening hours information.

The good news is most activities stay open in wet weather - the only three normally affected are our Giant Jumping Pillows, Baseball and Inflatable Slide.

If it's very wet we sometimes have to put a temporary weight limit on our Dragon Slide for your safety.

Tree Tops Trail usually continues during wet weather but can be halted by high winds and lightning.

If it's a wet/windy day and you'd like confirmation of what's open, check out our Facebook page for updates or give us a call on 01646 652000.

Yes, your pooches are more than welcome at Heatherton - we are very dog friendly and even have our own Dog Agility Course!

The majority of the park is easily accessible for wheelchairs and buggies as we have invested heavily in tarmacked paths.

Our indoor facilities are all on ground level with ramps to access any slight changes in level.

Here's our page dedicated to accessibility at Heatherton

Find out about our coffee shops, restaurant and seasonal Sizzler BBQ right here!

Yes, we offer a range of gift vouchers for Heatherton, Tenby's Great Escape and Tree Tops Trail - find out more here!

Contact Us

Have a question or want to book credit passes online before you arrive?

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