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Here are your most frequently asked questions......answered! And if there's anything else we can help with, feel free to call us on 01646 652000.

Please visit our Playing Safe Guide for full details of our Covid 19 Strategy.

Yes please - Credit Passes, Escape Rooms and Tree Tops Trail all need to be booked online in advance. We are often fully booked on weekends and in school holidays and cannot admit further guests when we are fully booked.

You'll find a Book Online link at the top right of every page on our website - or simply click here!

No, simply secure your visit day by booking your Credit Passes. You can then choose your credit-based activities on the day and queue for whichever you would like to take part in.

The exceptions are our Tree Tops TrailsEscape Rooms and paintballing - these are separate to our Credit Pass system and do need to be booked in advance.

We don't take bookings to play golf or adventure golf only and in low season it is usually fine to turn up and play.

On weekends and in school holidays we recommend coming either early or late in the day. You may also wish to ring ahead on 01646 652000 to check we have capacity in our visitor numbers.

There is no need to book our Driving Range as it operates on a first come, first served basis.

Here's our full list of activities, including how many credits you need for each activity.

Don't worry - if you run out of credits on the day, simply top up your pass at reception for £2.50 per credit!

Here's our handy 'quick list' of activities, including and restrictions and how many credits you need for each activity.

If you have in-date credits remaining on your shared pass and would love to come another day, please book a 'Covid Return' ticket via our online booking system for your chosen visit day.

Please ensure you book in advance as we have a limited number of Covid Return tickets available each day.

Click here for all our opening hours information.

Click here for our full activity list, including any seasonal opening details.

The good news is most activities stay open in wet weather - the only three normally affected are our Giant Jumping Pillows, Baseball and Inflatable Slide.

If it's very wet we sometimes have to put a temporary weight limit on our Dragon Slide for your safety.

Tree Tops Trail usually continues during wet weather but can be halted by high winds and lightning.

If it's a wet/windy day and you'd like confirmation of what's open, check out our Facebook page for updates or give us a call on 01646 652000.

Junior and Senior Go Karts - No open-toed shoes.

Dragon Slide - No open-toed shoes and we recommend long sleeves and trousers.

Tree Tops Trail - Wear suitable clothing for the weather conditions that you do not mind getting damaged. Firmly attached footwear (ideally with some ankle support) - open toed or slip off shoes are unsuitable. Long hair must be tied back and, for comfort, your waist covered (with any piercing removed or taped over). Please also ensure any jewellery is removed.

Yes, your pooches are more than welcome at Heatherton - we are very dog friendly and even have our own Dog Agility Course!

The majority of the park is easily accessible for wheelchairs and buggies as we have invested heavily in tarmacked paths.

Our indoor facilities are all on ground level with ramps to access any slight changes in level.

Here's our page dedicated to accessibility at Heatherton

Find out about our coffee shops, restaurant and seasonal Sizzler BBQ right here!

Yes, we offer a range of gift vouchers for Heatherton, Tenby's Great Escape and Tree Tops Trail - find out more here!

Contact Us

Have a question or to book credit passes online before you arrive?

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