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Here's a handy guide to accessibility and disabled facilities here at Heatherton. 

Accessible parking spaces are available right next to reception in our main car park.

You'll find our accessible toilets in main reception, next to the bumper boats and opposite our Tree Tops Sky Tower (over the road)

The majority of the park is easily accessible for wheelchairs and buggies as we have invested heavily in tarmacked paths.

Our indoor facilities are all on ground level with ramps to access any slight changes in level.

The only less accessible areas to point out are Hedge Maze which has a gravelled path, a step up to our Driving Range where a ramp isn't feasible (we're very happy to help) and 25 yards of gravel approaching our golf course (again, let us know if you'd like a hand).

Our Heatherton 'Access Pass' and accompanying 'Carer Card' are designed to avoid qualifying guests having to wait in queues.

When these special passes are shown to staff supervising an activity, staff provide the guest with instructions on where to wait, mark off their credit passes and invite them on to the activity at their earliest convenience.

If the guest and carer wish to take part with other members of their group, they should wait for the rest of the group to queue as normal. Then, when the group reach the front, the guests using the Access Pass and Carer Card will be invited on to the activity with them.

Access Passes and Carer Cards must be arranged in advance as follows:

Once you have purchased credit passes for the day of your choice, please email info@heatherton.co.uk with the relevant documentation below, as well as a form of ID for the guest requesting an Access Pass and the guest requesting a Carer Card.

For an Access Card and accompanying Carer Card to be issued, one of the following must be provided:

  1. Confirmation of receipt of Disability Living Allowance,
  2. An Attendance Allowance award letter confirming receipt of the higher rate mobility component,
  3. A letter of diagnosis from a GP or Hospital Consultant (presented on headed paper).

(Equivalent documentation from guests visiting from outside the UK will also be accepted.)

Unfortunately, we are not able to offer an Access Pass to guests who have a disability but are able to follow the conventional queueing system. We are also unable to offer any additional passes to friends/family of the qualifying guest.

The passes will then be made up ready for your visit, to be collected from main reception when you redeem your pre-purchased credit passes.

Please note these passes must be pre-arranged - we will not be able to provide cards on the day without prior arrangement.

We are pleased to offer wheelchairs for use in the park at no extra cost, with only a £10 returnable deposit (subject to availability).

All four-legged friends are very welcome here at Heatherton!

Heatherton World of Activities has a free admission policy, allowing carers and family members to enter the park with no charge, with the opportunity to aid and help any individual on an activity that they feel appropriate.

Carers wishing to take part in activities are charged normal activity/credit pass prices.

Please note some of our activities can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain activities if we feel there is a danger to an individual or individuals.

We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope you accept and understand any decisions made in the interest of your safety.

Any questions about accessibility at Heatherton?

If you have any specific questions about accessibility around the park, please don't hesitate to get in touch on 01646 652000 or info@heatherton.co.uk - we'll be very happy to help! 

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Have a question or want to book credit passes online before you arrive?

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