Are you creative, confident, fun and friendly with a great sense of humour and excellent customer service? Then you could be our next Game Master here at Tenby’s Great Escape!

This exciting role involves:
• Helping to run our three thrilling escape rooms – our magical Wizard's Lair, swashbuckling Captain's Treasure Room, and chilling Tenby Asylum
• Greeting our escapees and explaining how the games work
• Overseeing games from a remote computer and knowing when to give appropriate extra clues if required
• Setting up rooms between games
• Helping out on other Heatherton activities if needed

…it’s not your average job!

The right person will be:
• Confident speaking to groups of all ages
• A friendly 'people person' with excellent customer service
• Hardworking and reliable
• Creative and fun with a good sense of humour
• Aged 18+

Similar experience would be a bonus but not essential as full training will be provided.

We’re currently looking for seasonal staff, with shifts focused school holidays, and weekends.

There is also the potential for mid-week work for the right candidate.

To apply: Please send your CV and a bit about yourself to info@heatherton.co.uk, specifying that you are applying for the Escape Room Game Master position.

We look forward to hearing from you!

We are looking fro a fun, friendly, hardworking, and reliable individual to join the Heatherton catering and retail team for the 2026 season. This role covers a range of responsibilities, and is primarily to cover the busy school holiday period. This role would suit someone looking for work during the school and University holidays. 

About the role:

• As a Catering and Retail Assistant, you will work across our busy coffee shop, gift shop, and catering outlets, such as the Triangle Restaurant and BBQ.

This varied role includes a range of duties such as:

• Coffee shop-Barista duties such as preparing and serving hot and cold beverages in our coffee shop.
• Gift shop – serving and selling retail goods.
• Play area – overseeing and general soft play sessions and occasionally assisting soft play birthday parties.
• Restaurant-Taking customer orders and delivering meals to tables
• Providing excellent customer service with a positive attitude.
• Handling payments and operating tills.
• Keeping catering areas clean, safe, and well-stocked.
• Working as part of an energetic and supportive team.

What we are looking for:

• A friendly and approachable individual who has good communication skills. 
• A team player with a can-do attitude.
• Reliable, punctual, and happy to work weekends and school holidays. 
• Comfortable working in a fast-paced environment, especially during busy periods
• Basic food hygiene awareness (training can be provided)

We’re currently looking for seasonal staff, with shifts focused school holidays, and weekends.

There is also the potential to continue beyond the holidays for the right person.

To apply: Please send your CV and a bit about yourself to info@heatherton.co.uk, specifying that you are applying for the Catering and Retail Assistant position.

We look forward to hearing from you!

We are looking for fun, friendly, hardworking, and reliable people to join the Heatherton activities team for the 2026 season. This role covers a range of responsibilities, and is primarily to cover the busy school holiday periods. This role would especially suit someone looking for work during school and University.

This role involves:

• Supervising our wide range of indoor and outdoor activities from jumping pillows, bumper boats and archery to baseball, pistol shooting and our driving school!
• You will play a key role in delivering fun, safe, and memorable experiences for our visitors.
• You will be responsible for supervising and operating a variety of indoor and outdoor activities, ensuring all guests feel welcomed, confident, and ready to have fun. 

Duties include:

• Providing excellent customer service with a positive attitude.
• Working as part of a friendly and supportive team.
• Safely supervising activities and following all operating procedures.
• Delivering clear safety briefings and instructions to guests.
• Monitoring equipment and reporting any issues.
• Assisting guests and answering questions around the park.

What we are looking for:

• A friendly and approachable individual who has good communication skills. 
• A team player with a can-do attitude.
• Reliable, punctual, and happy to work weekends and school holidays. 
• Willingness to work outdoors and across different activity areas.
• Previous customer service or activity-based experience is helpful but not essential as full training will be provided.

We’re currently looking for seasonal staff, with shifts focused school holidays, and weekends.

There is also the potential to continue beyond the holidays for the right person.

To apply: Please send your CV and a bit about yourself to info@heatherton.co.uk, specifying that you are applying for the Activity Supervisor position.

We look forward to hearing from you!

Tree Tops Trail Instructor – Seasonal

We're looking for an experienced and hardworking Tree Tops Trail Activity Supervisor for our thrilling high ropes course - for the 2026 season and potentially beyond!

This role involves: 

• Meeting and greeting customers and assisting with queries,
• Setting up and maintenance of equipment to ensure all safety checks are carried out,
• Instructing high ropes sessions and zipwires,
• Patrolling the course to ensure all participants are safely conducting themselves while on course,
• Occasionally running other activities in the park.

The right person will:

• Be 18+ with a good head for heights,
• Have experience of instructing high ropes or climbing,
• Be sociable, friendly and comfortable talking to, leading and instructing large groups of customers of all ages and capabilities,
• Be hardworking and reliable.

This role is to cover weekends and school holidays throughout the 2026 season - and beyond! There's also the potential for mid-week work for the right candidate.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!

We're looking for a friendly, hardworking and reliable person to join the Permanent Activities Team here at Heatherton - our award-winning 'open all year' attraction offering more than 30 exciting activities, accommodating families, groups and corporate events.

This role involves:

• Supervising our wide range of indoor and outdoor activities from jumping pillows, bumper boats and archery to baseball, pistol shooting and our driving school!
• You will play a key role in delivering fun, safe, and memorable experiences for our visitors.
• You will be responsible for supervising and operating a variety of indoor and outdoor activities, ensuring all guests feel welcomed, confident, and ready to have fun. 

Duties include:

• Providing excellent customer service with a positive attitude.
• Working as part of a friendly and supportive team.
• Safely supervising activities and following all operating procedures.
• Delivering clear safety briefings and instructions to guests.
• Monitoring equipment and reporting any issues.
• Assisting guests and answering questions around the park.

What we are looking for:

• A friendly and approachable individual who has good communication skills. 
• A team player with a can-do attitude.
• Reliable, punctual, and happy to work weekends and school holidays. 
• Willingness to work outdoors and across different activity areas.
• Previous customer service or activity-based experience is helpful but not essential as full training will be provided.

The role is permanent, with shifts typically around 8 hours at a time. A minimum of 25 hours per week is guaranteed, with the opportunity to work up to 40 hours per week during busy periods such as school holidays. Weekend availability is essential for this position.

Previous experience of working within the leisure and tourism industry or outdoor pursuits is desired, although not essential, as full training will be provided.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!

We are looking for a fun, friendly, hardworking, and reliable individual to join the Permanent Heatherton catering and retail team for the 2026 season. This role covers a range of responsibilities, where no two days are the same!

About the role:

• As a Catering and Retail Assistant, you will work across our busy coffee shop, gift shop, and catering outlets, such as the Triangle Restaurant and BBQ.

This varied role includes a range of duties such as:

• Coffee shop-Barista duties such as preparing and serving hot and cold beverages in our coffee shop.
• Gift shop – serving and selling retail goods.
• Play area – overseeing birthday parties and general soft play sessions.
• Restaurant-Taking customer orders and delivering meals to tables
• Providing excellent customer service with a positive attitude.
• Handling payments and operating tills.
• Keeping catering areas clean, safe, and well-stocked.
• Working as part of an energetic and supportive team.

What we are looking for:

• A friendly and approachable individual who has good communication skills. 
• A team player with a can-do attitude.
• Reliable, punctual, and happy to work weekends and school holidays. 
• Comfortable working in a fast-paced environment, especially during busy periods
• Basic food hygiene awareness (training can be provided)

The role is permanent, with shifts typically around 8 hours at a time. A minimum of 25 hours per week is guaranteed, with the opportunity to work up to 40 hours per week during busy periods such as school holidays. Weekend availability is essential for this position.

Previous experience of working within the hospitality industry is desired, although not essential, as full training will be provided.

To apply: Please send your CV and a bit about yourself to info@heatherton.co.uk, specifying that you are applying for the Catering and Retail Assistant position (Permanent).

We look forward to hearing from you!

Are you a practical person who loves problem solving and working with your hands? Would you love to spend time working in the great Pembrokeshire outdoors? Be part of a positive and friendly team? If so then this could be the role for you!

This is an opportunity to our luxury glamping and lodge site operating 10+ glamping units and 30+ lodge units. Florence Springs is an award-winning family friendly site - sister company to Heatherton World of Activities, just 5 minutes outside of Tenby.

This varied role involves:

• Hot Tub Maintenance, including:

-Draining, refilling and setting up hot tubs on changeover days.       

-Cleaning, testing and balancing water chemistry

-Identifying and troubleshooting issues

-Carrying out routine checks to keep tubs running safely and efficiently

• Site grounds maintenance 
• Organising and contributing to routine maintenance and on-site repairs, including basic plumbing and electrics
• Taking care of the external cleaning of each accommodation unit, including our eco and electric hot tubs, toilets and shower block,
• Being a friendly point of contact for guests throughout their stay at Florence Springs,
• Helping look after our three gorgeous alpacas,

The right person will:

• Be 18+ and have similar hands-on experience and be proficient with hand tools and various equipment,
• Ideally have their own tools,
• Be good at problem solving,
• Slot into our fantastic existing team, whilst being confident and capable to act independently and with initiative whilst working on their own,
• Be friendly, approachable and comfortable socialising with our guests - making them feel welcome upon arrival and leave with smiles on their faces!

This position offers roughly 25 hours each week spread across 3 shifts. Due to the nature of the industry, Monday and Friday availability are essential, as well as Saturdays during the peak summer holidays.

To apply - if you would like to join our fun and friendly team, please send your CV and a bit about yourself to info@heatherton.co.uk, noting which role you are applying for.

We look forward to hearing from you!

Full-Time | Permanent

We are looking for a friendly, reliable, and highly organised Receptionist / Admin Assistant to join our team in a busy, customer-facing role.

This position will be primarily based at Heatherton World of Activities, with additional administrative support provided to our sister business, Florence Springs Luxury Lodges & Glamping, located next door.

This is a varied and rewarding role, ideal for someone who enjoys working with the public while keeping day-to-day operations running smoothly behind the scenes.

Key Responsibilities

• Welcoming visitors and providing a friendly, professional front-of-house experience

• Answering incoming phone calls and responding to emails efficiently and professionally

• Managing bookings, amendments, and enquiries for activities and accommodation

• Handling customer service queries both in person and online

• Processing payments and using booking and till systems accurately

• Supporting general administrative tasks across both businesses

• Assisting with daily office organisation and record keeping

• Liaising with team members to ensure smooth daily operations

About You

• Friendly, approachable, and confident when dealing with customers

• Highly organised with good attention to detail

• Strong communication skills, both written and verbal

• Comfortable using computers, email, and booking systems

• Able to work well under pressure in a busy environment

• Reliable, flexible, and a good team player

Hours & Requirements

• Approximately 40 hours per week

• Weekend availability preferred

• Flexibility to support peak periods and seasonal demand

To apply for this role, please send a cv and a short introduction to info@heatherton.co.uk