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⭐ We are OPEN as normal ⭐

We're delighted to say we are open as normal, 7 days a week!

All visits must be booked online

Please make sure you book your Credit Passes, Escape Rooms and Tree Tops Trail adventures online in advance.

We have a daily visitor allocation which is often fully booked on weekends and in school holidays, so don't miss out!

Simply click here or click 'Book Online' in the top right corner of any page on our website.

Here's a helpful list of all our activities, the number of credits needed for each one and any other requirements/details.

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Please scroll down for our 'Playing Safe Guide' and lots of helpful FAQs

Your 'Playing Safe' Guide

Whilst a small number of restrictions have recently been relaxed in Wales, our focus remains on keeping our staff and visitors as safe as possible. This includes:

  • We're allocating a limited number of Credit Passes each day to help control visitor numbers. When purchasing your Credit Passes, you'll also need to tell us how many people are in your group.
  • Our team wear face covering in all required indoor public areas.
  • Activity queuing areas have been extended to give extra space between customers - please observe the 2 metre markers and stay within the barriers. We ask that you respect the other visitors in the park please.
  • Hand sanitising points are positioned around the park, including at the queuing point for every activity. We ask that all customers use the hand sanitisers provided, to help create a 'Clean Hand Zone' on the activities.
  • Certain activities have protective screens between bays for your safety.
  • Extra cleaning and sanitising is carried out across all activities, food areas, seating areas and toilets.
  • Disinfectant 'foggers' are used for our Escape Rooms.
  • Contactless payment is preferred wherever possible.

If you are showing any symptoms of covid-19 or have been in contact with anyone diagnosed or showing symptoms, please do not visit the park.

Credit Passes, Escape Rooms and Tree Tops Trail sessions need to be booked online in advance for the specific date you wish to visit. This is because we have a set capacity each day to control numbers, and to help make your visit as safe as possible.

To book your tickets online please click here

Playing Pitch & Putt and Adventure Golf only

You don't need to book if you are playing Pitch and Putt or Adventure Golf ONLY. However, please note we can only admit players if we have capacity, so we recommend coming early in the day.

In accordance with current Welsh law, anyone aged 11 and over (unless an exemption applies) must wear a face covering in 'most' indoor public areas.

The exception is where food and drink is being served, such as in our Triangle restaurant and cafes.

For full guidance please visit https://gov.wales/face-coverings-guidance-public

Whilst social distancing is no longer required by law, please respect other visitors by maintaining distance wherever possible.

The full current guidance can be found at https://gov.wales/coronavirus

Hand sanitising stations are positioned around the park, including the entry point for every activity. Please can we ask that you regularly wash or sanitise your hands throughout the day, especially before and after each activity and on the way in and out of buildings. By sanitising your hands as you enter the activities we are trying to create a 'Clean Hand Zone' on the attractions. 

When making any payments on site, please use contactless payment where possible to help protect you and our staff.

Your Questions Answered

Yes please - Credit Passes, Escape Rooms and Tree Tops Trail all need to be booked online in advance. We are often fully booked on weekends and in school holidays and cannot admit further guests when we are fully booked.

You'll find a Book Online link at the top right of every page on our website - or simply click here!

Booking your Credit Passes secures your visit for your chosen day - you can then pick your credit-based activities on the day.

The exceptions are our Tree Tops Trails, Escape Rooms and paintballing - these are separate to our Credit Pass system and do need to be booked in advance (please phone 01646 652000 to book paintballing, but Tree Tops and Escape Rooms need to be booked online).

We don't take bookings to play golf or adventure golf only and in low season it is usually fine to turn up and play.

On weekends and in school holidays we recommend coming either early or late in the day. You may also wish to ring ahead on 01646 652000 to check we have capacity in our visitor numbers.

There is no need to book our Driving Range as it operates on a first come, first served basis.

In accordance with current Welsh law, anyone aged 11 and over (unless an exemption applies) must wear a face covering in 'most' indoor public areas.

The exception is where food and drink is being served, such as in our Triangle restaurant and cafes.

All guests are also asked to wear a face mask/covering whilst taking part on the helmet based activities.

For full guidance please visit https://gov.wales/face-coverings-guidance-public

When you book online, your details are automatically recorded for track and trace.

If you are visiting to take part in a 'non bookable' activity like golf or our driving range, please sign in for track and trace at reception.

Click here for our full activity list including any seasonal opening details.

Simply purchase your credit pass online in advance, choosing from the list of passes at the link below. Each activity uses a certain number of credits (most use 1 or 2) and we mark off your credits as you go.

And that’s it – easy!

Click here for our Credit Pass prices.

Here's our full list of activities, including how many credits you need for each activity and any restrictions.

Don't worry - if you run out of credits on the day, simply top up your pass at reception for £2.50 per credit!

 

If you have in-date credits remaining on your shared pass and would love to come another day, please book a 'Covid Return' ticket via our online booking system for your chosen visit day.

Please ensure you book in advance as we have a limited number of Covid Return tickets available each day.

Shared credit passes normally have 6 months in which to use them. However, due to lockdown restrictions we extended any shared credit passes purchased from 1st July 2020 onwards up until the 1st July 2021, to allow plenty of time for them to be used.

Click here for all our opening hours information.

Please visit our Food at Heatherton page for details of all our delicious options.

The good news is most activities stay open in wet weather - the only three normally affected are our Giant Jumping Pillows, Baseball and Inflatable Slide.

If it's very wet we sometimes have to put a temporary weight limit on our Dragon Slide for your safety.

Tree Tops Trail usually continues during wet weather but can be halted by high winds and lightning.

If it's a wet/windy day and you'd like confirmation of what's open, check out our Facebook page for updates or give us a call on 01646 652000.

Junior and Senior Go Karts - No open-toed shoes.

Dragon Slide - No open-toed shoes and we recommend long sleeves and trousers.

Tree Tops Trail - Wear suitable clothing for the weather conditions that you do not mind getting damaged. Firmly attached footwear (ideally with some ankle support) - open toed or slip off shoes are unsuitable. Long hair must be tied back and, for comfort, your waist covered (with any piercing removed or taped over). Please also ensure any jewellery is removed.

You certainly can - four-legged family members are more than welcome in all outdoor areas here at Heatherton. They'll even find their very own Dog Agility Course to enjoy!

Find out more about dog-friendly Heatherton here

We now offer fewer Escape Room bookings per day to allow extra time for cleaning between groups. This involves using disinfectant 'foggers' to ensure sanitation across each room.

Florence Springs Glamping and Florence Springs Lodges are now open and we have the following policies and procedures in place to protect our guests and staff.

What we have put in place to protect customers

1. Contactless check ins.

2. Deep clean of accommodation ensuring contact points are wiped down upon exiting accommodation.

3. Cleaning staff have worn appropriate PPE whilst cleaning your accommodation.

4. Removal of non-essential items to minimise possible lodge contamination.

5. Hot tub has been fully cleaned and disinfected.

What we have put in place to protect staff

1. Your check out time is 9am, this is to ensure that staff have necessary time to ensure the accommodation is disinfected and cleaned for our next guests.

2. All bed linen and towels are to be placed in the clear plastic bags provided and then tied, please leave these in the utility/entrance to your accommodation. This is so we can quarantine items used by guests for 72 hours before being laundered.

3. When departing your lodge please leave your front door open to allow for lodge airing before cleaning. Please leave your key in the key drop off located by the bin area.

4. All staff are provided with necessary PPE during cleaning procedures.

What happens if you suspect Covid-19 in your group

1. If a member of your group suspects that they have any symptoms of Covid-19 they are requested to inform a member of staff immediately.

2. Your party must prepare to leave the park. We will expect your group to leave on the same day as reporting suspected Covid-19 symptoms. There will be no circumstances where customers will be allowed to remain on site to self isolate.

3. This procedure is in place to protect our current guests, future guests and the Florence Springs Team.

All our accommodation bookings are manged by Hoseasons who have posted the following revised booking information:  https://www.hoseasons.co.uk/covid-19

Further information and up-to-date advice can be found on the Government and NHS websites at:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/

Contact Us

Have a question or to book credit passes online before you arrive?

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