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⭐ Outdoor activities are now OPEN! ⭐

We're VERY excited to say almost all outdoor activities are now OPEN 7 days a week! 😁

Don't forget to book your Credit Passes and Tree Tops Trail adventures in advance - we have a daily visitor allocation which often books up, especially on weekends and in school holidays.

To book, click 'Book Online' in the top right corner of any page on our website.

⭐ Indoor activities reopen on 17th May ⭐

From Monday 17th May the following indoor attractions and facilities reopen:

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Please scroll down for our 'Playing Safe Guide' and 'Your Questions Answered' which we ask you to read before visiting - thanks for helping us  keep you safe.

Your 'Playing Safe' Guide

  • We're allocating a limited number of Credit Passes each day to help control visitor numbers. When purchasing your Credit Passes, you'll also need to tell us how many people are in your group.
  • Our team wear face covering in all indoor public areas.
  • Activity queuing areas have been extended to give extra space between customers - please observe the 2 metre markers and stay within the barriers. We ask that you respect the other visitors in the park please.
  • Hand sanitising points are positioned around the park, including at the queuing point for every activity. We ask that all customers use the hand sanitisers provided, to help create a 'Clean Hand Zone' on the activities.
  • Certain activities have protective screens between bays for your safety.
  • Extra cleaning and sanitising is carried out across all activities, food areas, seating areas and toilets.
  • Disinfectant 'foggers' are used for our Escape Rooms and go karting equipment.
  • Contactless payment is preferred wherever possible.

If you are showing any symptoms of covid-19 or have been in contact with anyone diagnosed or showing symptoms, please do not visit the park.

Credit Passes need to be booked online for the specific date you wish to visit. This is because we have a set capacity each day to control numbers, and to help make your visit as safe as possible.

Once you've selected your chosen Credit Passes, you'll also need to tell us how many are in your group.

To book your tickets online please click here

Playing Pitch & Putt and Adventure Golf only

You don't need to book if you are playing Pitch and Putt or Adventure Golf ONLY. However, please note we can only admit players if we have capacity, so we recommend coming early in the day.

From Monday 14th September 2020, anyone aged 11 and over must wear a face covering in indoor public areas - except when eating and drinking.

This means anyone aged 11 and over will need to wear a face covering in all indoor areas at Heatherton - except if you are eating or drinking in our coffee shops or restaurant.

For full guidance please visit https://gov.wales/face-coverings-guidance-public

Current Government guidelines state that the maximum group size for meeting people outside your household (both indoors and outdoors) is four. This excludes children under 11. Families of more than four are exempt as long as they all live at the same address. Please respect this rule while visiting Heatherton.

We've made this easier in queuing and high traffic areas by adding ground markers and barriers.

Hand sanitising stations are positioned around the park, including the entry point for every activity. Please can we ask that you regularly wash or sanitise your hands throughout the day, especially before and after each activity and on the way in and out of buildings. By sanitising your hands as you enter the activities we are trying to create a 'Clean Hand Zone' on the attractions. 

When making any payments on site, please use contactless payment where possible to help protect you and our staff.

Your Questions Answered

  • We're allocating a limited number of Credit Passes each day to help control visitor numbers. When purchasing your Credit Passes, you'll also need to tell us how many people are in your group.
  • Our team wear face coverings in all indoor public areas.
  • Activity queuing areas have been extended to give extra space between customers - please observe the 2 metre markers and stay within the barriers. Please respect other visitors and their space whilst on site.
  • Hand sanitising points are positioned around the park, including at the queuing point for every activity. We ask that all customers use the hand sanitisers provided, to help create a 'Clean Hand Zone' on the activities.
  • Certain activities have protective screens between bays for your safety.
  • Extra cleaning and sanitising is carried out across all activities, food areas, seating areas and toilets.
  • Disinfectant 'foggers' are used for our Escape Rooms and go karting equipment.
  • Contactless payment is preferred wherever possible.

All visitors aged 11 and over (as well as all staff) are required to wear a face covering in indoor public areas - except when eating and drinking.

This means anyone aged 11 and over will need to wear a face covering in all indoor areas at Heatherton - except if you are eating or drinking in our coffee shops or restaurant.

For full guidance please visit https://gov.wales/face-coverings-guidance-public

When you book online, your details are automatically recorded for track and trace.

If you are visiting to take part in a 'non bookable' activity like golf or our driving range, please sign in for track and trace at reception.

Our outdoor activities are now OPEN and indoor activities reopen on Monday 17th May!

Click here to see our full activity list, including the number of credits required for each.

Please note our only two outdoor activities to remain closed on an ongoing basis are Walk on Water and Body Zorbs.

You'll find a Book Online link at the top right of every page on our website - or simply click here!

You don't need to book each individual credit-based activity in advance - buying your Credit Passes secures your visit then simply choose on the day.

The exceptions are our Tree Tops Trails, Escape Rooms and paintballing - these are separate to our Credit Pass system and we do recommend these are booked in advance to avoid disappointment.

No, you don't need to book each individual credit-based activity before you come, as long as you've secured your visit by booking your Credit Passes. Simply decide on the day and queue for whichever activities you would like to take part in.

The exceptions are our Tree Tops Trails, Escape Rooms and paintballing - these are separate to our Credit Pass system and we do recommend these are booked in advance to avoid disappointment.

If you have credits remaining on your shared pass and wish to come another day, please book a 'Covid Return' ticket via our online booking system for your chosen day.

Please ensure you book in advance as we have a limited number of Covid Return tickets available each day.

Click here for all our opening hours information.

Here's our full list of activities, including how many credits you need for each activity and any restrictions.

We're currently serving a delicious selection of 'grab and go' sandwiches, cakes, snacks and drinks! Our BBQ Grill is also open on weekends and throughout May half term.

From Monday 17th May our Triangle restaurant will reopen on weekends (as well as for the whole of Whitsun week), and our cafés can serve indoors again.

 

Yes, our toilets facilities are open. Naturally we ask visitors and staff to observe strict hygiene practices.

There's no need to book if you're visiting to play golf or adventure golf only.

However, we recommend ringing ahead to check we have capacity on 01646 652000.

You certainly can - four-legged family members are more than welcome here at Heatherton. They'll even find their very own Dog Agility Course to enjoy!

Find out more about dog-friendly Heatherton here

Our Escape Rooms are due to reopen on 17th May!

We now offer fewer Escape Room bookings per day to allow extra time for cleaning between groups. This involves using disinfectant 'foggers' to ensure sanitation across each room.

Shared credit passes normally have 6 months in which to use them. However, any unused shared credit passes purchased from 1st July 2020 onwards have been extended up until the 1st July 2021 to allow plenty of time for them to be used.

To book a visit using previously purchased credits, please book a 'Covid Return' ticket via our online booking system.

Please ensure you book in advance as we have a limited number of Covid Return tickets available each day.

Florence Springs Glamping and Florence Springs Lodges are now open and we have the following policies and procedures in place to protect our guests and staff.

What we have put in place to protect customers

1. Contactless check ins.

2. Deep clean of accommodation ensuring contact points are wiped down upon exiting accommodation.

3. Cleaning staff have worn appropriate PPE whilst cleaning your accommodation.

4. Removal of non-essential items to minimise possible lodge contamination.

5. Hot tub has been fully cleaned and disinfected.

What we have put in place to protect staff

1. Your check out time is 9am, this is to ensure that staff have necessary time to ensure the accommodation is disinfected and cleaned for our next guests.

2. All bed linen and towels are to be placed in the clear plastic bags provided and then tied, please leave these in the utility/entrance to your accommodation. This is so we can quarantine items used by guests for 72 hours before being laundered.

3. When departing your lodge please leave your front door open to allow for lodge airing before cleaning. Please leave your key in the key drop off located by the bin area.

4. All staff are provided with necessary PPE during cleaning procedures.

What happens if you suspect Covid-19 in your group

1. If a member of your group suspects that they have any symptoms of Covid-19 they are requested to inform a member of staff immediately.

2. Your party must prepare to leave the park. We will expect your group to leave on the same day as reporting suspected Covid-19 symptoms. There will be no circumstances where customers will be allowed to remain on site to self isolate.

3. This procedure is in place to protect our current guests, future guests and the Florence Springs Team.

All our accommodation bookings are manged by Hoseasons who have posted the following revised booking information:  https://www.hoseasons.co.uk/covid-19

Further information and up-to-date advice can be found on the Government and NHS websites at:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/

Contact Us

Have a question or want to book credit passes online before you arrive?

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